FREQUENTLY ASKED QUESTIONS
We’ve put together some commonly asked questions to give you more information about our services! If you have a question that you can’t find the answer to, please contact us directly.
What industries do you serve?
We specialize in printers for the pharmaceutical, nutraceutical and confectionary industries. However, we have helped other industries find solutions to imprinting their marks on their products – if you have a need, there’s a good chance we can come up with a solution for you. Don’t hesitate to ask us if you have a question!
Do you sell machines to my country?
Yes, R.W. Hartnett is a global company. We have sold machines to over 40 countries and have reps around the world available to allow for easy communication throughout the process.
How much does a printer cost?
The cost of our printers vary depending on the imprinting method, output capacity, tablet/capsule size, and other factors. Please give us a call to get a specific quote.
What is the difference between ink transfer and laser etching?
Ink transfer involves rolling liquid ink onto the tablet or capsule to imprint the mark or logo. Ink transfer is typically used on tablets and hard capsules. Laser etching uses a laser to engrave the mark or logo. Laser etching is typically used on softgel capsules.
What is laser drilling?
In the pharmaceutical industry, laser drilling is used to penetrate the outer coating of a tablet with a laser beam to create a hole drilled in the tablet’s surface. These holes allow for osmotic drug delivery — i.e. rapid release pills and tablets.
What type of ink is used?
Our ink printers use an edible ink manufactured by a third party supplier. We can provide recommendations for ink suppliers.
Do you offer service and support for your machines?
Yes. We have provided in-person service to companies near and far. Our machines are also equipped with remote access technology that allows us to virtually service them from our office.
Get In Touch
- +1-215-969-9190
- info@rwhartnett.com
- Mon-Fri: 8:00am - 5:00pm ET
- 2055 Bennett Rd Philadelphia, PA 19116-3097, USA